PROCESSING TIME : The time we need to prepare your order is 2-3 business days. During Special Sale Events, or NEW Product Launches, Pre-Order,  it takes much longer and could be up to 10 business days to fullfill your orders.Your orders will be processed in the order we received, a tracking number will be sent to your email at the time we process your order. 

SHIPPING TIME : The time UPS takes to deliver your package. Orders are picked up and shipped by standard UPS Ground which usually take 3-7 business days to deliver. We are a seperate entity from UPS, please use UPS website to navigate your transit updates. 

RETURNS/EXCHANGES : Due to the nature of products and hygiene reasons, no returns or refunds accepted. 

ERRORS/REPLACEMENT: We want you to get what you pay for in perfect conditions, we will replace you new products at no additional cost if your orders arrive in minor damaged or at company’s errors, such as broken/spilled during shipping, wrong items/wrong colors. In such cases, please communicate with us at trendnailstore@gmail.com . This replacement policy will only valid within 15 days after delivery. Please open and inspect your orders upon receiving. We cant solve any issues if left unspoke. 

LOST/STOLEN: We are NOT RESPONSIBLE for lost/stolen packages, please speak to UPS for the situations. 

*** IMPORTANT MUST READ:  Whether you ordered it from this website or from any of our independent sale -representatives throughout social medias, it is the responsibility of the customer to carefully read and view our policies provided online.

Once we received your complete purchase with complete payment form, it confirms that our policies had been acknowledged and accepted. 

Thank you very much for your kindly understandings